Effective Date: July 31, 2024
Welcome to spoonandmaiden.com (“Website”). These Terms and Conditions (“Terms”) govern your use of our Website and the purchase of our products. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website.
1. General
1.1 These Terms and Conditions govern your use of our Website and your purchase of edible and non-edible gifts (“Products”) from Spoon and Maiden (“we,” “us,” or “our”).
1.2 By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you must not use our Website.
1.3 We reserve the right to amend these Terms at any time. Any such amendments will be effective immediately upon posting on the Website. Your continued use of the Website following any amendments indicates your acceptance of the new Terms.
2. Eligibility
2.1 You must be at least 18 years old to use our Website and purchase Products.
2.2 By using our Website, you represent and warrant that you meet all the eligibility requirements outlined in these Terms.
3. Accounts
3.1 You may need to create an account to access certain features of our Website. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
3.2 You are responsible for safeguarding your account password and for any activities or actions under your account, whether your password is with our Website or a third-party service.
3.3 You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
4. Orders
4.1 All orders placed through our Website are subject to acceptance by us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order.
4.2 We reserve the right to refuse any order you place with us. In the event we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
4.3 You agree to provide current, complete, and accurate purchase and account information for all purchases made via our Website.
5. Pricing and Payment
5.1 All prices on our Website are listed in US dollars and are subject to change without notice.
5.2 We accept payment by credit card, debit card, and other payment methods as indicated on our Website. By providing payment information, you represent and warrant that you are authorized to use the designated payment method.
5.3 You agree to pay all charges incurred by you or any users of your account and credit card or other payment method at the prices in effect when such charges are incurred.
6. Shipping and Delivery
6.1 We will make reasonable efforts to ensure that your orders are delivered within the estimated time frames. However, we do not guarantee that orders will be delivered by a certain date.
6.2 Shipping and handling fees will be applied to your order based on the delivery location and the size and weight of your order.
6.3 Risk of loss and title for Products purchased from us pass to you upon delivery to the carrier.
7. Returns and Refunds
7.1 Due to the nature of our edible Products, all sales are final. Non-edible Products may be returned within 14 days of receipt, provided they are in their original condition and packaging.
7.2 To initiate a return, please contact us at admin@spoonandmaiden.com. You will be responsible for the cost of return shipping.
7.3 Refunds will be processed within 14 days of receiving the returned Products. Refunds will be issued to the original method of payment.
8. Intellectual Property
8.1 All content on our Website, including but not limited to text, graphics, logos, images, and software, is the property of Spoon and Maiden or its content suppliers and is protected by international copyright laws.
8.2 You may not use, reproduce, distribute, modify, or create derivative works of any content on our Website without our prior written consent.
9. Limitation of Liability
9.1 To the fullest extent permitted by applicable law, Spoon and Maiden shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use our Website; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from our Website; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Website by any third party; or (e) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the Website, whether based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not we have been informed of the possibility of such damage.
10. Indemnification
10.1 You agree to indemnify, defend, and hold harmless Spoon and Maiden, its officers, directors, employees, agents, and affiliates, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney’s fees) arising from (a) your use of and access to the Website; (b) your violation of any term of these Terms; (c) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (d) any claim that your content caused damage to a third party.
11. Governing Law
11.1 These Terms shall be governed and construed in accordance with the laws of Zimbabwe, without regard to its conflict of law provisions.
11.2 Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Zimbabwe.
12. Contact Information
12.1 If you have any questions about these Terms, please contact us at:
Spoon and Maiden
15 Mountbatten Drive
Marlborough, Harare
Zimbabwe
Email: admin@spoonandmaiden.com
By using our Website, you agree to be bound by these Terms and Conditions. Thank you for visiting spoonandmaiden.com.