Effective Date: July 31, 2024
Welcome to spoonandmaiden.com. At Spoon and Maiden, we strive to ensure that our customers are satisfied with their purchases. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds. Please read this policy carefully. By making a purchase on our Website, you agree to the terms set out below.
1. Return Eligibility
1.1 Edible Products: Due to the perishable nature of edible products, all sales of edible items are final and non-refundable.
1.2 Non-Edible Products: Non-edible products may be returned within 14 days of receipt, provided they meet the following conditions:
- The product is in its original condition and packaging.
- The product has not been used, altered, or damaged.
- The product includes all original tags, labels, and accessories.
2. Return Process
2.1 Initiating a Return: To initiate a return, please contact our customer support team at admin@spoonandmaiden.comwithin 14 days of receiving your order. Include the following information in your email:
- Your order number
- A brief description of the reason for the return
- Photos of the product (if the return is due to damage or defect)
2.2 Return Authorization: Once we receive your return request, we will review it and, if eligible, provide you with a return authorization and instructions on how to send the product back to us.
2.3 Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
2.4 Return Address: Please send your returns to the following address:
Spoon and Maiden
15 Mountbatten Drive
Marlborough, Harare
Zimbabwe
3. Refund Process
3.1 Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, we will process the refund within 14 days.
3.2 Refund Method: Refunds will be issued to the original method of payment. Depending on your payment provider, it may take additional time for the refund to be reflected in your account.
3.3 Partial Refunds: In certain situations, only partial refunds may be granted (if applicable):
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item returned more than 14 days after delivery.
4. Exchanges
4.1 Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at admin@spoonandmaiden.com with your order number and photos of the item.
5. Non-Returnable Items
5.1 Gift Cards: Gift cards are non-returnable and non-refundable.
5.2 Sale Items: Only regular-priced items may be refunded; sale items cannot be refunded.
6. Customer Support
For any questions or concerns regarding our Refunds and Returns Policy, please contact our customer support team:
Email: admin@spoonandmaiden.com
Address:
Spoon and Maiden
15 Mountbatten Drive
Marlborough, Harare
Zimbabwe
7. Policy Changes
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of our Website following any changes indicates your acceptance of the new policy.
Thank you for shopping with Spoon and Maiden. We appreciate your business and are committed to providing you with the highest quality products and service.